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Business Solutions Division
Acceptable Use Policy
This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by MICRO VOIP TELECOM, LLC and its affiliates and subsidiaries (“MICRO VOIP TELECOM”).
“Users” means any user or Customer of any and all MICRO VOIP TELECOM provided services (“Service” and/or “Services”) that are provided by MICRO VOIP TELECOM pursuant to any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s) (which Users must accept as a condition to receiving any Services from MICRO VOIP TELECOM).
This Acceptable Use Policy is subject to change from time to time with such changes effective upon posting at www.MICRO VOIP TELECOMSolutions.com. Users should refer to such website to ensure review and compliance with then-current version.

  1. Services may be used only for lawful, proper and appropriate purposes.
  2. Users must use any Services only in a manner that, in MICRO VOIP TELECOM’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either (i) harms MICRO VOIP TELECOM, the network operated by MICRO VOIP TELECOM, the Services and/or any User, or (ii) interferes with the network operated by MICRO VOIP TELECOM and/or the provision or use of the Services by MICRO VOIP TELECOM or any User.
  3. Services may not be used for illegal, improper, and/or inappropriate purposes, which include but are not limited to:
    1. using the service to violate any law, rule, or regulation; or
    2. engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior;
    3. posting multiple messages similar in content to Usenet or other newsgroups, listservs, forums, e-mail mailing lists or other similar groups or lists;
    4. calling, messaging, storing, posting or transmitting harassing, threatening or abusive materials, e-mail or information;
    5. posting or transmitting any information or software that contains a virus worm, cancelbot or other harmful component;
    6. without permission from the owner of a system or network, doing any of the following: (i) accessing the system or network, (ii) monitoring data or traffic, (iii) probing, scanning, and/or testing firewalls, (iv) testing the vulnerability of a system or network or (v) breaching the security or authentication routines of a system or network;
    7. relaying e-mail in an anonymous fashion or forging any TCP-IP packet header;
    8. mailbombing, flooding, overloading, attacking or otherwise interfering with a system or network;
    9. sending unsolicited calls, messaging, e-mailings (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
    10. operating a server in connection with the Services in an “open relay” configuration (a configuration whereby a mail server processes email messages where neither the sender nor the recipient is a local user);
    11. falsifying User or other identifying information provided to MICRO VOIP TELECOM or to other Users of the Services;
    12. use of any Services in violation or any trademark, copyright, or any other intellectual property protection law or provision, or AUP policy of any third party provider;
    13. use of any Services for the purposes of engaging in an activity in connection or conjunction with any pornographic and/or adult entertainment industry purpose, regardless of whether such activity is lawfully permitted;
    14. auto-dialing or predictive-dialing (sometimes referred to as “robo-dialing”);
    15. continuous or extensive chat line or conference call participation,
    16. use of free conference calling or similar services that MICRO VOIP TELECOM in its sole discretion deems to participate in traffic stimulation practices or schemes that result in excessive charges;
    17. use of an open telephone line as a monitoring, intercom or similar service;
    18. repetitive and/or continuous messaging or calling to the same destination or number if such activity could reasonably be expected to or in fact does provoke complaints;
    19. long duration calls (defined as calls to the same number in excess of four continuous or cumulative hours within a 24 hour period) and/or calls placed to specific numbers / destinations for the purpose of generating charges or fees for or with a third party;
    20. use of call Services which do not consist of uninterrupted live human voice dialog by and between natural human beings;
    21. restricting or inhibiting any other User or any other person from using and enjoying the Services and/or the Internet; or
    22. engaging in any of the foregoing activities by using the services of another provider or third party and channeling such activities through an account provided by MICRO VOIP TELECOM, or otherwise involving the Services or any MICRO VOIP TELECOM account in any way with or without another provider or third party for the purpose of facilitating the foregoing activities.

Remedies

  1. MICRO VOIP TELECOM reserves the right, at its sole discretion, to determine if a Service is being used for any of the foregoing purposes or activities.
  2. Violation of this Policy may result in civil or criminal liability, and MICRO VOIP TELECOM in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the User to use the Services, or any portion of the Services, and may charge User any applicable rates and cancellation or termination fees. In addition, MICRO VOIP TELECOM may investigate incidents that are contrary to this Policy and provide requested information to third parties who have provided notice to MICRO VOIP TELECOM stating that they have been harmed by a User’s failure to abide by this Policy or the policies listed above. MICRO VOIP TELECOM may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this Policy.
  3. Any violations or attempted violations of this Policy by any User (or any third party on behalf of any User) will constitute a violation of this Policy by the User and a material breach of any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s).
  4. MICRO VOIP TELECOM’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of MICRO VOIP TELECOM’s rights.
  5. IN NO EVENT WILL MICRO VOIP TELECOM BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR ACTIONS TAKEN OR NOT TAKEN PURSUANT TO THIS POLICY, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DA T A, OR OTHERWISE, EVEN IF MICRO VOIP TELECOM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IN FAVOR OF MICRO VOIP TELECOM IS IN ADDITION TO ANY LIMITATIONS SET FORTH IN ANY WRITTEN AGREEMENT BETWEEN MICRO VOIP TELECOM AND ANY APPLICABLE USER AND WILL APPLY WHETHER THE ACTION IN WHICH RECOVERY IS SOUGHT IS BASED IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY APPLICABLE LAWS.

Customer Agreements

  1. Nothing in this Policy will limit or be deemed a waiver of any rights or protections of MICRO VOIP TELECOM pursuant to any written agreement between MICRO VOIP TELECOM and any applicable User. This Policy will be read in connection with any such written agreement and not in conflict with any such agreement. This Policy, in connection with any such agreement, supersedes any other oral or written representations or agreements made by MICRO VOIP TELECOM and/or its representatives regarding the Services.
  2. Subject to any arbitration, forum or choice of law provisions of any written agreement between MICRO VOIP TELECOM and any applicable User, (i) this Policy will be governed by, construed under and enforced in accordance with the laws of the State of Illinois without reference to its choice of law principles; and (ii) in the event any party brings a civil action or initiates legal proceedings of any kind related to this Policy (except for actions to enter or collect on judgments), Users consent to the exclusive personal jurisdiction and venue of the federal and state courts located in Champaign, Illinois.
  3. If any provision of this Policy is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of this Policy will not be affected thereby.

Fraud Advisory:3
Through our membership with the Communications Fraud Control Association, MICRO VOIP TELECOM has access to a comprehensive list of over 60,000 terminating international numbers confirmed as dialer locations and/or international revenue share fraud. Our Customer Support Operations department has completed placing blocks on these terminating numbers in an attempt to prevent any fraudulent termination to these locations. In addition, MICRO VOIP TELECOM has included blocking terminating ANIs that has been verified as fraudulent by customers utilizing our network.
Through trending of recent fraudulent activity on the MICRO VOIP TELECOM network, we have also identified countries as highly fraudulent regions, with limited legitimate calling, and have blocked these country codes on our network. If your customers need to place legitimate calls to one of these terminating countries, please contact your dedicated account representative and we can work with you to open this terminating location for a limited timeframe.


Country

Country Code

Country

Country Code

Albania

355

Liechtenstein

423

Anguilla

264

Lithuania

370

Antarctica

6721

Madagascar

261

Ascension Island

247

Maldives

960

Australian External Territory

672

Martinique (French Antilles)  

596

Azerbaijan

994

Mauritania

222

Belarus

375

Monaco

377

Bosnia and Herzegovina

387

Montenegro

382

Botswana

267

Nauru

674

Burkina Faso

226

Niue

683

Burundi

257

Papua New Guinea

675

Cameroon

237

Rwanda

250

Cape Verdi Islands

238

Sao Tome

239

Central African Republic

236

Senegal

221

Chad

235

Serbia and Montenegro

381

Comoros and Mayotte

269

Seychelles

248

Congo

242

Sierra Leone

232

Cuba

53

Solomon Islands

677

Diego Garcia

246

Somalia

252

Djibouti

253

St. Helena

290

East Timor

670

St. Pierre & Miquelon (France)

508

Eritrea

291

Tajikistan

992

Estonia

372

Togo (Togolese Republic)

228

Falkland Islands

500

Tokelau

690

Gabon (Gabonese Republic)

241

Tunisia

216

Gambia

220

Turks/Caicos

649

Gibraltar

350

Tuvalu (Ellice Islands)

688

Grenada

473

Vanuatu (New Hebrides)

678

Guinea

224

Wallis and Futuna

681

Ivory Coast

225

Western Samoa

685

Jamaica

876

Zaire (Republic of Congo)

243

Kiribati Republic (Gilbert Islands)

686

Zambia

260

Latvia

371

 

 

While it is impossible to eliminate the risk of toll fraud, we believe this action can assist with minimizing future financial impact to your company. You and your customers should still take fraud precautions to ensure proper security measures are in place on all end-user equipment. MICRO VOIP TELECOM will continue to monitor for fraudulent activity on our network and notify you of large, financially impacting circumstances as they occur.
As your long distance provider, MICRO VOIP TELECOM is committed to assisting you with identifying potential fraudulent activity that may affect your operations and finances. In our Network Operations Center, we have systems in place to monitor outbound International and Domestic anomalies, trends and activity directed to and from known fraudulent areas. MICRO VOIP TELECOM reserves the right to take action it deems necessary to reduce or eliminate fraud/abuse; however, you remain solely responsible for taking any action necessary to reduce or eliminate fraud/abuse.
As additional terminating countries and ANIs with high fraudulent activity are identified, they will be blocked as well. If you have any questions or need clarification on blocked destinations, please contact your dedicated account representative.

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